We want you to be satisfied with every purchase you make, so our Returns Policy and process should give you great peace of mind. This policy forms part of the Euro Store B.V. Terms and Conditions. 

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A receipt is necessary in order to provide you with an exchange or refund.

Several types of goods are exempt from being returned. Perishable goods such as foods, frozen products or fresh product items cannot be returned for reasons of health protection or hygiene due to the cold chain being broken.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company if you have paid with a Credit Card, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@eurostorebv.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

To return your product, you will receive e-mail instructions.

You will be responsible for paying for your own shipping costs for returning your item if it is by no error of the store. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@eurostorebv.com for questions related to refunds and returns.

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