FAQ

Delivery and Pickup.

We use PostNl to deliver your parcels if you have chosen Delivery as an option when ordering online. You will receive a mail from PostNl with your Track & Trace number.

Pickup is only in Hilversum. The address will be supplied once order is ready for collection.

What happens after my order is placed?

You will receive an e-mail once your order has been received.
You will receive an e-mail once your order has been picked and processed.
You will receive either a Whatsapp/Signal/Text or E-mail confirming that your order is ready for collection/delivery.
A date, time and location will be agreed for either delivery or pickup.

Payment Options.

You can pay online or you can e-mail or Whatsapp an order and pay by pin. N.b. Payment by pin orders are only held for 24 hours.

Why have I not received any emails from Euro Store B.V. ?

Please check your Spam/Junk mail and add us to your Inbox for future mails from us.

Stock Status.

If you click on a product, you will be able to see the quantity of that stock item and how many are available.

Can I order frozen products?

You can order frozen products for pick up or delivery only.

We cannot post frozen products.

How can I contact the store?

Contact with the store is only on Whatsapp messenger, Signal messenger or Text on  +31 621 67 4469.

We regret there is no access to voice calls.

Alternatively you can send an email to info@eurostorebv.com .